A cancellation refund will only be provided if we are notified 24 hours prior to parcel/consignment collection. This notification must be done via email to customerservice@courierparcel.com.au

Please include the following information in your email;

1. Full Name
2. Contact email address
3. Phone Number
4. Tracking Number

An administration fee of $13.50 (GST included) will apply for all cancellations.