Terms and Conditions

Terms of Service


This website is operated by Courier Parcel. Throughout the site, the terms "we", "us" and "our" refer to Courier Parcel. Courier Parcel offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or placing an order, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation to users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


Company - Courier Parcel Pty. Ltd.

Customer - Consignor (shipper) consignee (receiver), owner of the goods or the person for whom any of the services are performed.

Carrier - Any of the transport companies used to deliver consignments listed on this website.

Goods - Any item packed in a box, parcel, package, in an envelope and sent through a booking made on this website.

Shipment/Consignment - A box/parcel/package/envelope or group of these items booked and sent through this website service to each individual address.

Receiver/Consignee - Person receiving Shipment/Consignment.

Consignment Note/Air Waybill (AWB) - Documentation attached to parcel.

Dangerous Goods - Hazardous, explosive, radioactive, inflammable or capable by their nature of causing damage or injury to other goods or to any person or animals or to any thing in which those goods are carried, handled or stored.

Valuables - Bullion, coins, precious stones, jewellery, antiques, or works of art.

Perishable goods - Shall mean such of the Goods as shall be in fact or law liable to deteriorate in quality and/or value and shall include, but not be limited to, fruits, vegetables, dairy products, meat, etc.

Prohibited goods - Goods strictly prohibited from shipment as defined by the Company on its website under Prohibited & Restricted Items - click here to view list.

Third Party - Service provider/carrier the Company has agreement with to the carrier with whom the order is placed utilising the account the Company has with the major carriers.

Business Day - Monday to Friday between the hours of 9:00am to 6:00pm within Australia. Does not include public holidays.

Subcontractor - shall mean and include:-
(a) Any person, firm or company with whom the Company may arrange to effect any Service in respect of the Goods which are the subject of this Terms and Conditions.

Any person, firm or company which is now or hereafter a servant, agent, employee or independent contractor of any of the persons or entities referred to in (a) above.

Any other person, firm or company (other than the Company) by whom the Services or any part thereof are arranged, performed or undertaken.

Words importing the singular include the plural and vice versa and words importing any gender include all genders and words importing a person include firm and corporation where appropriate.


The Company is not a common carrier and accepts no liability as such. Services are arranged or performed by the Company subject only to these terms and conditions which constitute the entire agreement between the Company and the Customer. No person has the authority of the Company to waive or vary these conditions and the Company reserves the right to refuse at its sole discretion the carriage of any Goods for any Customer or any other service whether before or after the shipment/consignment has been sent and further reserves the right to open and inspect all Goods at its discretion and at the Customer's expense.


Subject to and in accordance with these Terms and Conditions, the Company agrees and the Customer hereby employs and authorises the Company to choose whether it acts as an agent or principal for the Customer and irrespective of such choice to contract either in its own name or in the Customer's name with any Subcontractor subject to and in accordance with the Terms and Conditions and instructions contained in this contract, the Company agrees and the Customer hereby employs and authorises the Company, as agent of the Customer to contract either in its own name or in the Customer's name with any Subcontractor, and employs and authorises any Subcontractor to subcontract with any other Subcontractor, for the performance of any Service to be performed or arranged by the Company. Any such contract may be made on any terms of contract whatsoever used by the Subcontractor with whom the Company or Subcontractor may contract for such Service(s) including in every case terms which may limit or exclude liability in respect of the service and any term whereby the Subcontractor may employ any person, firm or company for performance of the Service.


All prices quoted on this web site are in Australian Dollars.

The Company can only accept online orders and will arrange delivery of the consignment(s) through a third party service with a reputable carrier as chosen at the time of ordering.

The Company does not come into direct contact with the consignment(s) but arranges collection through one of the major carriers that we hold an account with. Please ensure the correct parcel is given to the correct collecting agent that you have chosen at the time of placing your order.

It is the Customers' responsibility to track all orders and contact our offices prior to the return to rectify any issue. Once returned the item will not be re shipped free of charge, as delivery has been attempted and the return completes the agreed contract.

Consignments can be collected from a Residential or Business address.

The Carrier/Company have the right to refuse a consignment for any given reason such as insufficient packaging or the consignment being too large. In addition, the Company has the right to refuse any order/user from our system.

All queries/claims must be directed to the Company who will then contact the relevant carrier on the sender's behalf. If the carrier is contacted directly, the Company may not be able to assist with your query at a later date.

The Company website books consignments through an automated system and carrier is selected by the Customer. If the consignment is not collected by the stated time, you must contact the Company who will arrange an alternative collection time and date. The automated system books and charges for the delivery. If the consignment(s) has/have to be returned then a return charge will be applied.

All International services offered are for signed deliveries. United States of America has certain areas classed as 'delivery/driver release areas'. These areas are deemed to be safe and as such, consignments can be left at the door without a signature being required. It is the sender's responsibility to check this before sending as no claim can be made for such deliveries.

Consignments cannot be delivered to PO Box addresses. If a consignment is returned for this reason, no refund will be given.

The Company requires a valid telephone number for the Receiver. For international deliveries a local telephone number is required as Carrier will not call an Australian telephone number. The Company will not re-ship any returned item if a telephone number has not been provided and the carrier could not call to arrange delivery.

Payment is made through a secure gateway on our website at the end of booking your consignment. The Company reserve the right to refuse any order and will process payment security checks on certain transactions and values. The booking can be cancelled and a full refund will be given up until the time the consignment is collected. This will be confirmed in writing.

Tracking is available through our website. You can also phone our Customer Service Department. It is the Customer's responsibility to track all shipments. Proof of delivery will only be kept for 3 months. If hard copy proof of delivery is required there will be a charge of $9.50 (GST included) per item.


Please check that we are able to carry your contents before placing order. Items that are strictly prohibited are listed as such and CANNOT be sent through our services.

Restricted items can be sent but will travel without any inclusive or additional damage/loss cover and are therefore sent at the Customer's risk. No claim can be made under any circumstances for sending Prohibited & Restricted items.

Please see the Prohibited & Restricted Items list. Prohibited & Restricted items could be subject to non-collection, delay or return. If a Prohibited & Restricted item is collected and then later returned, no refund of carriage will be given and return charges may be applicable.

In the event of damage, a Prohibited & Restricted item may be discarded depending on the condition of the parcel. No claim for loss or damage can be made on a Prohibited & Restricted item.

In addition the sender will be liable for any damages caused in transit to other shipments or property resulting from sending a Prohibited & Restricted item. The Company operates an automated booking service so if you have chosen additional insurance cover on a Prohibited & Restricted item, the cover becomes invalid.

The website will not allow an order to be completed or charge the customer for a booking unless the check box is ticked which states the Prohibited & Restricted items information together with the Terms and Conditions have been read.

Dangerous/Hazardous goods are strictly prohibited. Failure to declare Dangerous/Hazardous goods can lead to prosecution where unlimited fines and imprisonment is possible. Please do not re-use any boxes/packaging labelled as Hazardous. All or any items will be classed as such.

The Prohibited & Restricted Items list must be read and understood as part of these Terms and Conditions.


A cancellation refund will only be provided if we are notified 24 hours prior to parcel/consignment collection. This notification must be done via email to service@courierparcel.com.au

Please include the following information in your email;

Full Name
Contact email address
Phone Number
Tracking Number

A Cancellation fee of $9.50 (GST included) will apply for all cancellations.


The automated system books the collection as per the Customer's request. Please note the collection time is not guaranteed and items may be collected anytime up until 6pm (Monday-Friday). In the rare event that the courier cannot make the collection we will re-book within 24 hours as long as the customer is available.

A signed receipt must always be obtained when your consignment is collected. No claim can be made or accepted, if a signed receipt has not been obtained as proof that carrier has collected the parcel. In such a case a full refund of the shipping charge only will be given (less administrative cost of $9.50; GST included) as there is no proof of service taking place.

The services require a Bar-coded label and Airway bill to be printed and attached to the parcel. Manual paperwork must not be used or the carrier will bill you directly. If the carrier uses manual paperwork you will be charged a surcharge of $9.50 (GST included) to recoup the charges. If the surcharge is not paid then the order will be cancelled and the carrier must be paid the full premium directly.


DHL Road Express, DHL Overnight Express, Toll Road Express, Couriers Please Road Express, Fastway Road Express, Mail Call Standard, Mail Call VIP, Mail Call RVIP.


DHL Express, DHL Document Express

Shipments to and from remote areas nationally and internationally on all services may be subject to delay. Please check the address with us prior to sending for advised transit times. Some collections in regional areas where certain carrier has been selected may be delayed as a third party provider will be contracted for the collection; a lodgement at an Australia Post or depot may be required. A representative from the Company will contact you if this is the case.

Deliveries to some regional areas may be subject to collection at a local depot/Post Office depending on the carrier selected. Please contact us for further information.

Shipments to and from remote areas nationally sent on a Same Day Service could be subject to forwarding charges. A representative will contact you should these apply after your booking.

Transit times must be checked for the service ordered.

On some services there will be a surcharge if a re-delivery is necessary. Please check the service description prior to sending.

For all bookings outside of Australia, a Customs Invoice must be completed (A Customs Invoice is not necessary for documents only bookings). You will be required to complete information on our website and a copy of this will be e-mailed to you once the order is placed. Four copies of the customs invoice must be provided to the driver when item is collected.

You will be able to track the item through our website.

If sending more than one parcel, please do not tape/strap/tie them together as no claim can be made for any additional item that was attached to the original in the event that they become separated in transit.

All items sent through our services must be able to withstand a short drop/fall. Fragile items should not be sent though our services. Please see Packaging Advice located in the Information Center on the website and Prohibited & Restricted Items.

Delivery dates specified for consignments are estimates only and the Company shall not be liable for failure to complete delivery on such a date or dates.

If the Receiver is unable to accept the consignment or if delivery cannot otherwise be effected, the Company in its sole discretion may at its option either deposit the Goods at the nominated place or store the Goods at the risk and expense of the Customer, both of which will be deemed to be delivery of the Goods.


You are pre paying for the transportation charges of your consignment(s) only. The Company has no control over any customs queries, delays or charges that may arise. Customs charges must be paid in addition by the sender or receiver, before delivery is made. The Company reserve the right to pass these charges directly onto the person who placed the order. If you do not wish to pay the charges and the consignment is returned, all return charges will also be passed on to the Customer.

Documents up to 1.5kg do not need a commercial invoice to any destination. These should be declared as zero value. If a value is entered, the Company cannot be held responsible for any charges that may apply.

Consignment(s) that exceed the value of $1,000 may be delayed as they may require further documentation for clearance.


The Company shall provide insurance cover for the Customer in respect of loss or damage to the Goods up to a limit of $500 (apart from those marked with ATL - Authority To Leave) at no extra cost to the Customer or for greater amount up to $1,000 for an additional fee to the Customer as selected through our website at the time of booking. Any such insurance effected will be made by the Company as agent only for and on behalf of the Customer with an insurer subject of the insurer's usual policy terms, warranties and exclusions. Claims in respect of loss or damage to the Goods should be directed to such insurer.


The maximum insurance claim value is the cover that is chosen at the time of ordering. Any insurance cover selected replaces the inclusive cover.

Any claims made will be paid to the sender only, as detailed at the time of placing the order. In the event of a claim being made, the following items will be required;

- Claim Form will need to be completed.

- Valued inventory (copy of) relating to the household goods and personal effects which were moved.

- Delivery Docket or Packaging List, which has been endorsed by the receiver at the time of the deliveries as "package received damaged" and co-signed by the delivery driver will need to be provided as proof items were delivered damaged. If you are unable to check when the driver is there, please sign for goods as "unchecked".

- Lost in transit items(s); A commercial sales invoice, purchase invoice or equivalent verifiable document substantiating the value of item(s) lost in transit must be provided to demonstrate the value of such item(s) at the time of loss.

- Damaged in transit item(s); A written repair/replacement quote must be provided to demonstrate the value of item(s) damaged or if a total loss, at the time of loss.

- Clear, colour photographs of all damaged items and packaging.

- Shipping documents (Airway bill/Consignment Note etc.) if applicable.

- If a consignment is received damaged, but the damage is not apparent at the time of delivery, then the customer has strictly 7 business days to report such damage. For items which are lost in transit, the client has strictly 7 business days to report the loss, from the date which the client becomes aware of the loss. Absolutely no consideration whatsoever will be given to damaged/lost items where the loss is notified 7 business days after delivery.

- Commercial entities submitting a claim must provide their ABN and claims will be settled net of GST, as a GST registered business entity will be able to claim an ITC as part of their normal GST administration. If an individual or non-GST registered entity submits a claim, then the claim will be settled inclusive of GST, as they will be unable to claim an ITC.


The Company shall have a particular and general lien on the Goods of the Customer and any documents relating thereto and on any other Goods of the Customer which are in, or may come into, the possession of the Company or any documents relating thereto for all sums payable by the Customer to the Company. Where the debt remains unsatisfied for a period of 7 (seven) days from the date which the Company gives notice of the exercise of lien to the Customer (or owner), the Company shall have the right to sell any such Goods or documents by public auction or private treaty without further notice to the Customer without being liable to any person for any loss or damage thereby caused. The Company may apply any such proceeds realised from such sale toward satisfaction of any funds owing and all proper charges and expenses in relation to the exercise of the lien and the sale of the Goods. The Company shall remit any surplus proceeds to the Customer.


The Company and its Subcontractors shall be entitled at the cost and expense of the Customer, subject to any compliance with any applicable law, to sell or dispose of:

(a) Goods which in the opinion of the Company or Subcontractor cannot be delivered by reason of the Goods being insufficiently or incorrectly addressed or by reason of the Goods not being collected or accepted by the Consignee or for any other reason, and

(b) any Perishable goods which in the opinion of the Company or the Subcontractor appear to be deteriorating, if the Customer fails to adequately instruct the Company with respect thereto or fails to pay any costs and expenses necessary to implement the Customer's instructions.


By entering the weight and dimensions of the consignment(s) on our website, you are pre paying for the transportation charges. If there is more than a 10% variance for consignment(s) that are heavier or the packaging is greater than what has been declared, then the additional cost will be charged to the method of payment used at time the order was placed, together with an administration charge of $9.50 (GST included). Additional charges will be confirmed in writing or over the phone.

Please ensure you are available at the collection time which will be any time up until 6pm (Monday-Friday). A surcharge of $9.50 (GST included) will be charged if you are not available when driver arrives to collect consignment(s).

Transit times must be checked for the service ordered. On some services there will be a surcharge if a re-delivery is necessary. Some areas will be subject to a remote area surcharge. This will be calculated in the quoting system at the time of booking.

You are pre paying for the transportation charges. Any Customs charges will be passed on in addition should they arise. Please see PAYMENT OF EXPENSES/DUTIES.


The Customer shall indemnify the Company in respect of any claim demands, loss, damages, liabilities, payments, fines, costs or expenses, duties, taxes, impost or other outlay whatsoever or howsoever caused, whether arising directly or indirectly from any service arranged or performed by the Company or the Companies employees, agents, or Sub-contractors in respect of Goods and/or in respect of any such cost incurred as a result of any breach of the terms, conditions or warranties which are in excess of the liability of the Company under this agreement.

Without limiting the generality of the foregoing, the Customer shall remain responsible to the Company for all charges (C.O.D. or otherwise) paid by the Company to any of its agents, Subcontractors or any other party or authority.

The Customer shall indemnify the Company in respect of any loss or damage arising from any inherent defect, quality or vice of the Goods.


To the extent permitted by law, in no event shall the Company, its affiliates or any third parties mentioned on the Company website be liable for any incidental, indirect, exemplary, punitive and consequential damages, lost profits, breach of contract, loss of revenue, disappointment, or damages resulting from lost data or business interruption resulting from the use of or inability to use the Company website, services offered, content or information whether based on warranty, contract, tort, or any other legal theory, and whether or not the Company is advised of the possibility of such damages. Without limiting the foregoing, to the extent permitted by applicable law, you agree that in no event shall the Companies total liability for any damages (direct or otherwise), exceed AUD500.00. To the extent permitted by law, the remedies stated for you in these terms and conditions are exclusive and are limited to those expressly provided for in these terms and conditions.

There is no guarantee for transit times. All transit times quoted should be interpreted as a guide only.

Loss or damage will not be covered under the following conditions;

- Acts of God
- Consequences of war
- Insufficient packaging and/or Incorrect labelling
- Prohibited & Restricted Items - listed on our website
- Force Majeure (Where the Company is unable to carry out any obligation under the contract due to any circumstance, matter or thing beyond its reasonable control, the Company shall be excused from such obligations to the extent of such prevention, restriction or interference so caused).

Liability is also limited to the cost of sending the item only and to the covered value of the consignment if a claim is raised. We will not be liable for any claim for loss of profit, use, breach of contract, loss of revenue, administrative inconvenience, disappointment, or indirect, incidental, financial or consequential loss or damage arising out of, or in relation to, the service you ordered.

Total liability to you in all respects, and for any type of loss, cost or damage howsoever arising will be limited to $500 per consignment unless you have purchased additional insurance cover through us, where the limit of liability will be the cover purchased at the time of ordering. The Company is not a common carrier and accepts no liability as such.

Nothing in this Agreement shall be deemed to limit or exclude the Company's liability for fraud or for death or personal injury caused by the Company's negligence or to the extent otherwise not permitted by law.

Any claim must be brought to us within 7 days of receipt in the case of damage or loss.


A receipt must always be obtained on collection of your consignment. No claim can be made if a collection receipt has not been obtained as there is no proof that the carrier has collected the parcel. In such cases, a full refund will not be given as there is no proof of service taking place.

Your consignment(s) must be packed to a professional standard, packed within a double walled box with the contents cushioned and protected inside. The packaging must also be sufficient to protect the products weight. Any claim resulting from a parcel that is not packaged to a professional standard and in line with the above will be declined.

In addition, the Customer will be liable for any damages caused in transit to other shipments or property resulting from sending a consignment that is insufficiently packaged.

No claim can be made for sending Prohibited & Restricted Items.

Prohibited & Restricted Items, items not boxed or sufficiently packed are excluded from our services and could be subject to delay, return or held for collection by Customer. Such goods could also be discarded if (a) they are damaged to such an extent such as smashed glass (b) if goods have been held for collection by customer and the time limit advised has been exceeded. Please be aware in such a circumstance, the Customer will be aware that collection of said goods must be arranged by a certain date or the goods may incur storage charges, and finally discarded at a cost payable by the Customer. No claim for loss or damage can be made on a Prohibited Items & Restricted Items and items not boxed or sufficiently packed are excluded from our services and if sent are sent at the Customer's risk.

No claim can be made for a Dangerous or Hazardous shipment (see below diagram).

Dangerous or Hazardous goods are strictly prohibited from our services (see above diagram). Failure to declare Dangerous goods can lead to prosecution where unlimited fines and imprisonment is possible.

Please see the Prohibited & Restricted Items list on our website.

It is the responsibility of the Customer when entering information. The Company will not be held responsible for incorrect information which may result in delays. In these instances, no refund shall be provided.

If the outside packaging is intact, then any claim for damage to the consignment will be invalidated as the internal packaging would not have been sufficient to protect the product.

In the event that you cannot print or supply the Waybill document which is provided to you when you book your delivery online, a manual Waybill document may have to be completed with a to and from address details. It is the sender's responsibility to ensure that all details are entered correctly, completed and attached to the correct parcel. No refund or claim will be made if the parcel is sent and the entered details were incorrect or placed on the incorrect parcel. It is the sender's responsibility to ensure the manual Waybill document is completed correctly and attached to the correct parcel as the driver will not check this information.

Do not send Prohibited & Restricted items or an insufficiently packaged item. If any damage is caused in transit to other shipments, sender will be liable for any or all damages caused.


It is hereby agreed that if any provision or part of any provision of this contract is unenforceable, such unenforceability shall not affect any other part of such provision or any other provision hereof. Further, should the Company elect not to exercise any of its rights under this contract, under any other contract/agreement or under law, such election shall not constitute a waiver of any rights relating to any other or subsequent breach by the Customer.


Any dispute arising under this Contract shall be governed by the laws of Victoria and shall be determined exclusively by the courts of Victoria or by the court of the Company's choice


These terms and conditions are in addition to your statutory rights as a consumer which remains unaffected. The Contracts (Rights of Third Parties) Act 1999 shall not apply to this agreement.


The Customer shall comply with all applicable laws and Government regulations including those relating to the packing, carriage, storage, customs clearance, delivery or other services in respect of the Goods, and shall furnish such information and provide such documents as may be necessary to comply with such laws and regulations. The Company shall not be liable to the Customer for loss or expense due to the Customer's failure to comply with this provision.


If you have any complaints about the service you have received, please contact our Customer Service Director. Please allow 7 working days for a response to any written correspondence.

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